Platform health, at a glance.
The operational state of the ARkid platform: Catalogue, embed delivery, AR sessions and the EU-hosted infrastructure. Hosted in Germany, GDPR by design, with 99.00% uptime as a contractual floor. This page is a snapshot we update by hand, not a live feed.
Platform components and their last reported state.
For incident history, or to report a problem, write to support@arkid.app (Mon–Thu 09:00–17:00, Fri 09:00–15:00, CET/CEST).
- ARkid Catalogue — web appOperationalNo incidents
- Embed delivery — PDP & AROperationalNo incidents
- In-store touchscreen syncOperationalNo incidents
- ARkid Creator — image generationOperationalNo incidents
- Engagement analyticsOperationalNo incidents
- Authentication & rights managementOperationalNo incidents
A live status endpoint and a self-service incident subscription are on the roadmap.
Where the platform actually runs.
Hosting, compliance and uptime: the answers procurement and IT teams usually ask for first.
- Hosting region
European Union · Germany
The ARkid platform is hosted in the European Union, in a German data centre.
- Data centre
ALL-INKL.COM, Germany
ISO 27001 certified provider.
- Compliance
GDPR by design
A standard data processing agreement (DPA) is attached to every contract.
- Uptime commitment
99.00% contractual floor
Monthly uptime on Catalogue and embed delivery, higher in practice. Support response times depend on your plan.
Compare plans - Backups
Daily, encrypted
EU-resident, retained per data class.
- Browser support
No app required
Modern Chromium, Firefox and Safari. AR opens from the browser through the ARKit, Scene Viewer and WebXR fallback chain.
Signed off once. Current everywhere.
Hear about incidents and maintenance windows.
Until a self-service status subscription is in place, drop us a line and we add your e-commerce or operations contact to the direct notification list.